FAQ

Browse through our most Frequently Asked Questions - and answers - to learn more about the ATTO

General

The ATTO battery has been tested and certified according to international standards, including ISO and IATA, in terms of design, integration, labor and QA.

No, ATTO comes fully assembled and ready to use from the box. Please watch the unboxing video.

For warranty or claims please contact your local dealer

For any technical question or repair, or in any event of an emergency, contact our technical support team from anywhere in the world, 24/7. If you purchased a Moving Life product from a dealer you should contact the dealer.

Yes, the lubricant is supplied inside the box. Please watch the unboxing video

ATTO’s expected service life is 10 years and it will extend much longer provided care and maintenance procedures are carefully followed.

Yes. To ensure long service life, ATTO should be lubricated every 6 months, following the simple instructions in your owner’s manual. This requires no special skills and can be done by everyone. All lubrication points are easily accessible. Please watch the instructional video to see how it is done.

All of our batteries are certified for –
Safety: IEC 62133
Sea and Air Transport: UN 38.3

ATTO was designed to comply with the following international safety requirements for medical electrical equipment –
Safety: EN12184 Labeling: ISO 7176-15 EMC: ISO 7176-21
Risk Management: ISO 14971
Regulatory Compliance: EEC: Annex V of 93/42/EEC
The European Medical Devices Directive of 93/42/EEC classifies the ATTO mobility scooter as a Class I device.

We have developed a fully customized, brushless, permanent magnet DC motor (BLDC), combining solid core engineering with powerful gears and a robust braking mechanism. This unique combination allows for a smooth drive over many years and great distances.

ATTO’s battery has a capacity of 250 W/h.

ATTO uses a powerful, yet compact and lightweight, 48-volt “non-spillable” lithium-Ion battery with a UL- and CE-approved charger with self-shutdown functionality for safety and extended battery life.

ATTO is composed of aviation-grade aluminum, high-tech plastics, nylon-enforced ABS and PU filled non-pneumatic tires.

Yes, you can order arm rests as an add-on.

ATTO’s minimum ground clearance is 4 inches (10 cm).

The maximum incline is 6 degrees.

ATTO’s turning radius is 53 inches (135 cm).

Yes! ATTO is equipped with a driving direction button. Simply press on the button to change the driving direction.

ATTO’s maximum driving speed is 4 mph (6.4 km/h).

ATTO’s weight, not including the battery, is –
Front half: 26.4 lb (12 Kg)
Rear half: 35.7 lb (16.2 Kg)
Assembled: 62.2 lb (28.2 Kg)
The battery weighs 4.1 lb (1.85 Kg)

Height

Length

Width

Trolley Mode:

Height 28 in (72 cm)

Length 15.3 in (39 cm)

Width 16.5 in (42 cm)

Drive Mode:

Height 35 in (90 cm)

Length 47 in (120 cm)

Width 22 in (56 cm)

Absolutely. ATTO was designed with public transport in mind and can be taken on trains, buses, taxis, ferries, etc.

According to IATA standards, a mobility scooter’s Lithium-Ion battery is limited to 350 W/h. Some airline staff members are not aware of the standard for mobility scooters and will insist that the maximum wattage not exceed 150 W/h, the IATA’s limit for laptop batteries. At this point, you may present them with the battery certification documents you received with ATTO, whose battery has a capacity of 250 W/h.

Yes. Most airlines will allow you to stow your ATTO in the overhead compartments in the cabin. Otherwise it can be stored in the baggage hold.

A 4- to 5-hour charge delivers up to 10 miles (16 km) of continuous driving on average. We recommend that the battery be recharged before it is completely drained in order to ensure long service life. Our advanced Lithium-Ion battery uses all of its storage capacity all the time, so – There is no “memory effect” as experienced with older battery technology. The battery can be used when only partially charged

Yes. The console can be adjusted to various heights and angles for maximum comfort, while the seat mechanism can be adjusted to one of three fixed heights. Please watch the instructional video to see how it is done.

It takes just a few seconds to split ATTO into two easy-to-lift parts. When you reach your destination, simply join the two parts together. Please watch the instructional video to see how it is done.

ATTO can be folded up or unfolded in as little as 10 seconds. Please watch the instructional video to see how it is done.

Only to get out of the rain! ATTO was designed for use in dry weather for the best performance and safety.

Not really. In most countries, mobility scooters may only be driven by a non-disabled person under the following circumstances:
*Demonstrating a vehicle for sales purposes
*Training a disabled user
*Taking the vehicle to, or from, a service center

The maximum user weight for our current model is 220 lb (100 Kg).

Include a helpful and informative answer to the frequently asked question here.

ATTO is very easy to operate. It requires no special skills and can be mastered quickly. To help you learn, please watch the instructional video. If you are using a mobility vehicle for the first time, or if it has been a while since you have last driven one, we strongly advise you to practice to ensure that you can steer and control the vehicle properly and safely, especially on uneven surfaces.

Yes, you can charge the battery either on-board or off-board. Removing and reinstalling the battery is easy. Please watch the instructional video to see how it is done.

ATTO was designed for use both indoors and outdoors on various surfaces, such as sidewalks, pavement, footpaths, bridleways, pedestrian areas and at street crossings.

While there is no age limit, we recommend that users be taller than 5 feet (150 cm) for maximum safety.

Potential users should assess their: Eyesight, Concentration, Reaction time, Balance and posture, Ability to sit for long periods of time, Ability to get on and off the scooter. Potential users should also be able to judge distance, recognize obstacles and hazards and be able to see pedestrians and other vehicles clearly and easily. Consulting with a medical professional is recommended.